Customer Service

Mailing Address
Jack-X-Change
1609 N. Orangethorpe Way
Anaheim, CA 92801

Phone and Fax
Phone: 714.871.4966
Fax: 714.871.4591
E-mail: olgajimenez@sbcglobal.net

Ordering Information
You can place an order in any of the following ways:

  • Online: from the product detail page, enter a quantity and press 'add to cart'. From the 'view cart / checkout' page, select 'Proceed to Check Out'. Provide your billing and shipping information as requested. You will receive an email confirmation of your order.

  • Phone: Call us at 714.871.4966 8:00AM - 4:30PM PST, M-F.

  • Fax: Print out our FAX Back Order Form (Adobe PDF, 180K) and fax to 714.871.4591.

  • Email: Provide us the model number you want and your contact info.

We currently accept online orders for shipment to the United States only.

Secure Server
Jack-X-Change uses a Thawte SSL Web Server Certificate to make sure that all information you provide (billing, shipping, credit card) is encrypted for maximum security. Verify our Thawte Certificate.

Returns
Please see our return policy.

Privacy Policy
Jack-X-Change does not keep credit card information on file and does not share your personal information with any third parties. View our privacy policy.

Shipping Information
We ship by UPS or Motor Cargo.

Orders shipped via UPS weighing less than 150 lbs will have the UPS shipping fee calculated on checkout. All other orders require us to quote a shipping cost after receipt of the order. You will receive an e-mail detailing shipping costs once they have been added to your order.

Payment Information
We accept all major credit cards. Your credit card will be billed at the time your order is shipped.

Questions?
Please let us know if there are other questions you have about shopping at Jack-X-Change. You may email us at olgajimenez@sbcglobal.net us or call us directly at 714.871.4966.


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